Staff FAQ
Promotions & CUSTOMER programs
Do you deliver worldwide?
Do you deliver worldwide?
No, only in Canada. For deliveries to other countries, contact us by email at info@boutiquehomies.com
How long does it take to ship an order?
How long does it take to ship an order?
Replace the pink card with an
official ticket from the station of their choice; ask the supervisor
to go and get one.
Is it possible to order online and pick up my order in store?
Is it possible to order online and pick up my order in store?
Leave the yellow card with the customer.
When the customer returns to use their card, staple it to the 8.5 x 11 maintenance sheet and place the card in the cash register like cash.
To pay, enter the product "FREE MAINTENANCE 2026."
Is delivery free?
Is delivery free?
Procedure to complete when the customer is in-store
*Read program limitations here
- Ensure the board is less than 3 years old.
- Classify the board according to the table below
(The value of the board is the price paid by the customer at the time of purchase, without reduction). - Apply a discount for the amount determined by the table above on the purchase of a board on the same day (the customer must buy a board)
Procedure to follow once the customer has left.
- Perform board maintenance and
repairs if necessary. - Print the technical sheet.
- Print the label named (Snowboard Trade-in Credit Program)
according to the classification in the table (A1, B2, B3…). - Create a stock entry to add a unit according to the classification
(A1, B2, B3…). - Affix everything to the back of the board.
Demo try me
Demo try me
Splitboard Rental
Splitboard Rental
3 for 2 shorts
3 for 2 shorts
April 1 to August 2, 2026.
Get a 3rd pair of shorts or boardshorts free when you buy 2.
- The free pair is the one of lowest value.
- Offer valid on regular-priced items only. Can mix and match brands and styles.
- No exchanges or partial returns on a 3-for-2 offer. To modify a purchase made with this promotion, all 3 items must be returned, and the entire transaction must be re-processed according to the new selections.
Homies mystery box
Homies mystery box
POLICY:
By purchasing a Mystery Box, the customer agrees to receive a selection of items chosen randomly from our available inventory. The concept is based on the element of surprise, which means that the models, colors, styles, brands, and values included may vary from one box to another.
Each box contains a selection of products defined according to the offer displayed at the time of purchase. Included items may come from past collections, end-of-series, overstock, or merchandise specially selected for this offer.
All sales of Mystery Boxes are final. Due to the random and promotional nature of the product, no exchanges, refunds, or returns will be accepted, except in the case of a shipping error on our part or if a received item has a major defect.
$120
- One pair of shoes
- 2 tees
- One fleece (hoodie, crewneck)
- Minimum value of $350
$240
- Two pairs of shoes
- 2 tees
- One fleece (hoodie, crewneck)
- One pair of pants or jeans
- Minimum value of $560
PROCEDURE:
- Place the order in progress
- Click modify order
- Add selected items
- Click on the blue price
- Change the discount type to %
- Apply 100% discount to the item
- Repeat for other items
- ** Uncheck the customer notification on the left
- Update the order
- ** Ensure that the new items are in the Homies Chicoutimi location
- Mark the stock as processed
- No tracking number, no customer notification
- Create a shipping label for the box block
- Life is good
Floor: stock and inventory
Privacy Policy
Privacy Policy
At Homies, merchandise is moved (stock coding) to the floor by a person assigned by the supervisor or manager at the beginning of each shift.
PREPARING THE GROUND
- At the beginning of the shift, ask the supervisor/manager what stock needs to be moved during the shift.
- Retrieve the stock to be moved from the garage.
Stock ready for coding is always tagged with a colored sticker:
- RED for HOMIES CHICOUT
- PINK for HOMIES ALMA
- RED + PINK = SPLIT (for HOMIES CHICOUT AND ALMA)
The colored stickers contain:
- the brand
- the gender: M = MALE / W = FEMALE / U = UNISEX / K = YOUTH AND KIDS
- the number of boxes in the received lot (e.g., 1/3; 2/3; 3/3)
Note: The receiving sheets are now in the small plastic pouch on one of the boxes in the lot to be received.
What to do with receipts for split stock (Chicout and Alma)?
- Tag the stock with the first sheet (HOMIES CHICOUT receipt)
- Once the Chicout stock is out: Close the Alma stock box with the HOMIES ALMA receipt sheet (the stapled sheet beneath the HOMIES CHICOUT receipt sheet) inside, make an X on the red sticker (HOMIES CHICOUT), and place the box(es) with the other boxes for Alma (to the right of the garage entrance door).
TAGGING
Products for the backroom (shoes, helmets, bindings, boots) and glasses
- Remove ALL stock from the boxes, sorting products by style/color and size in the backroom.
- Verify with existing products where to stick the labels (each brand has a specific location, and everything must be consistent).
- Tag the products.
For existing products: ensure that the price of new products and old products are the same. If not, see Annex point 2.
Clothing and accessories (all in-store, no overstock)
- Bring all receipt boxes to the front (to the island behind the cash register) and remove ALL (when possible) stock from the boxes, sorting by style/color.
- Tag the products with our labels, making sure to hide the barcode and price (if any) of the brand labels.
- Add the anti-theft tag to expensive and attractive products (to prevent theft).
For existing products: ensure that the price of new products and old products are the same. If not, see Annex point 2.
IMPORTANT INFORMATION
- ALWAYS VERIFY that the SKUs (product codes) on our labels are the same as on the product labels. You can also verify the price in CAD (generally identical to that of the brands).
- ALWAYS VERIFY the color you are coding: the same product can be coded multiple times in different colors.
PLACING + MERCHANDISING
Backroom (shoes, helmets, bindings, boots) and glasses — Existing products
- Locate similar models in the backroom and make space to introduce new sizes.
- ALWAYS place by brand, model, color, and size order.
- Ensure that the smallest size is displayed on the wall:
If a size smaller than the one displayed on the wall has been received, exchange it on the wall for the smaller one:
a) Bring the box with the right foot displayed on it near the cash register and ask the supervisor/manager to reprint the shoe label.
b) Place the label on the appropriate colored cardboard (see Important Information below) and attach it to the left side of the shoe.
c) Place the shoe on the wall next to similar models.
d) Remove the price tag from the product no longer on display and return the shoe to its box in the backroom.
Backroom — New products
- Locate the brand in the backroom and make space to introduce the new model.
- ALWAYS place by brand, model, color, and size order.
- Bring the box with the right foot displayed on it near the cash register and ask the supervisor/manager to reprint the shoe label.
- Place the label on the appropriate colored cardboard (see Important Information below) and attach it to the left side of the shoe.
IMPORTANT INFORMATION — Shoe color code
- ADULT UNISEX — YELLOW
- From 3.5 US to 14 US
- Add +1.5 or 2 for classic women's sizing.
- WOMEN — PINK
- 5 US to 11 US
- Subtract 1.5 or 2 for unisex sizing.
- JUNIOR — BLUE
- 10.5 to 3 US (sometimes 6 US)
Clothing and accessories (all in-store, no overstock)
Existing products
- Locate similar models in the store and add new sizes or colors.
- ALWAYS place products in size order.
New products
- Locate the brand in the store and try to follow existing merchandising.
- ALWAYS place products in size order.
END OF CODING
- If there were no problems and no labels or products are left:
Write OK and YOUR NAME (e.g., OK Cath) then put the invoice in the receiving binder in the "receptions without problem" section.
- If there are labels left = stock is missing:
a) Staple the extra labels and indicate on the invoice: MISSING PRODUCT + YOUR NAME.
b) Notify the supervisor/manager to remove the products from inventory.
c) Put the invoice in the receiving binder in the "receptions with problems" section.
- If labels are missing = extra products / receiving error:
a) Write on the invoice EXTRA ITEMS + YOUR NAME.
b) See the warehouse person or leave the invoice + items on their desk.
- Wrong color or size (receiving or brand error):
a) Write on the invoice THE PROBLEM + YOUR NAME.
b) See the warehouse person or leave the invoice + items on their desk.
ANNEX — SPECIFIC SITUATIONS
Some situations require more attention or seeing the supervisor/manager or the person responsible for the warehouse.
- Labels are not grouped in order.
Be more attentive during coding, OR ask the warehouse to reprint the labels if it makes the task too difficult.
- Coding an existing product that is no longer at the same price.
See the warehouse person or Alex to adjust the price.
- The product color does not match the label.
Set aside the product and labels and see the warehouse once coding is complete.
- You received an XS instead of an S.
Set aside the product and label and see the warehouse once coding is complete.
Are my purchase transactions secure?
Are my purchase transactions secure?
Customer policies
Best Price Policy
Best Price Policy
At Boutique Homies, your trust is paramount. We are committed to offering you the best products at the best prices.
If you find a lower price elsewhere, we will be happy to match it, subject to the following conditions:
Conditions of application :
- The product must be identical: same brand, same model, same color, same size, same year of collection.
- The product must be in stock at the competitor at the time of the request.
- The entrant must be an authorized Canadian retailer or the brand's official website (third-party platforms such as Amazon, eBay or other unofficial resellers are excluded).
- Price must be displayed in Canadian dollars and include all applicable taxes, promotions and fees.
Exclusions :
- Liquidations, going-out-of-business sales, or “everything must go” promotions.
- Display errors or obvious anomalies (e.g., clearly incorrect price).
- Short-term promotions (flash sales lasting a few hours).
- Combined offers or promotional packages (e.g. 2 for 1, free gift).
Procedure :
- You must provide valid proof of the displayed price (dated screenshot, active web link or official advertisement).
- The request must be made before purchase or within 24 hours of your order.
- Write to us at web@boutiquehomies.com
Our team reserves the right to validate the proof before granting the adjustment.
At Boutique Homies, shopping is simple, secure, and always advantageous.
Return, Refund, and Warranty Policies
Return, Refund, and Warranty Policies
Only supervisors can process returns, refunds.
OUR RETURN AND EXCHANGE POLICY
If you have purchased items in-store or online, our return and exchange policy applies within 14 days of the purchase date. Returned or exchanged items must be new, unworn, unaltered, and unused*, and have the original tag and packaging. An invoice with the purchase date of the items (paper or electronic invoice) and/or the web order form are required for in-store returns.LAYAWAY: Layaway deposits are creditable, refundable within 14 days after the layaway date. After 14 days, the deposit is not returned as credit or cash.
HOW, WHO, WHERE?
IN-STORE PURCHASED ITEMS
Items purchased in-store can be exchanged or refunded within 14 days of the purchase date, according to the standard conditions listed above.
ITEMS PURCHASED IN-STORE AND RETURNED TO ANOTHER LOCATION (E.g.: Purchased in Chicoutimi but returned in Alma)
It is impossible to get a refund for a purchase not made at the same location. Here are your options:
- Return the item to the purchase location for a refund.
- We can give you a Homies gift card, which will be valid regardless of the location.
ITEMS PURCHASED ONLINE AND RETURNED TO THE CHICOUTIMI STORE
Items purchased online can be exchanged or refunded within 14 days of the purchase date, according to the standard conditions listed above.
*** We cannot refund on the store's POS; the refund will be processed via the web from Monday to Friday.
You must use the computer with Shopify for web order returns. Find the order, then the REFUND or RETURN button and follow the steps.
** PAY ATTENTION TO WHICH LOCATION THE RETURNED ITEM IS PLACED.
ITEMS PURCHASED ONLINE AND RETURNED TO THE ALMA STORE
Items purchased online can be exchanged or refunded within 14 days of the purchase date, according to the standard conditions listed above.
*** We cannot refund on the store's POS; the refund will be processed via the web from Monday to Friday.
You must use the computer with Shopify for web order returns. Find the order, then the REFUND or RETURN button and follow the steps.
** PAY ATTENTION TO WHICH LOCATION THE RETURNED ITEM IS PLACED.
ITEMS PURCHASED ONLINE AND RETURNED ONLINE
Only items purchased online can be refunded within 14 days of the purchase date, according to the standard conditions listed above.
- On boutiquehomies.ca, log in to your Shopify account (or create one with the same email as your initial order for those who didn't create one at the time of purchase) and find the product(s) you want to return. Click on "request a return" and follow the steps.
- Purchase the new product you wish to exchange for: correct color or different size.
- Return the product via your preferred carrier to Homies 1697 boul. Talbot, Chicouimi, Qc, g7h 7y4. Shipping costs are at your expense.*
- Your return request will be refunded once the product arrives at our Chicoutimi warehouse.
- Les Boutiques Homies inc. reserves the right not to accept a product they deem damaged and that does not meet the return conditions.
- The amount of the initial purchase INCLUDING initial shipping costs will be refunded to your card if, after verification, everything is in conformity with our requirements.
** If they wish for an exchange, simply tell them to purchase the item online now to ensure they get the correct size, then the first item will be refunded according to the procedure mentioned above. Yes, the customer will have the product charged twice on their credit card, but as soon as we receive the first item, it will be refunded.
WARRANTY
Homies does not provide any warranty on products from other brands. Homies acts only as an intermediary between you and the brand. Warranties are always handled via the website, whether the customer is in-store or at home alone. Our specialist will then contact the customer from Monday to Friday. If the customer decides to leave the item with us even though we don't know if the product will be refunded or exchanged, deposit the product at the indicated location in your store.https://boutiquehomies.ca/pages/demande-de-garantie
HOMIES CLOTHING WARRANTY:
In addition to our usual return policy, HOMIES items with manufacturing defects can be exchanged within 6 months of the purchase date. However, the exchange must be for another Homies product of equal or greater value (the customer pays the difference).
- Process the case as a standard exchange.
- Find the customer's original invoice.
- Exchange for the new product(s).
- Do not return the item to stock.
- Charge if applicable (NO REFUND).
*It should be noted that certain conditions apply, and good judgment must be exercised regarding these returns. If, for example, the Homies hoodie has been worn and washed extensively for 6 months, it is normal wear and tear and not a manufacturing defect. If the same hoodie is unstitched under one arm after 2 months, it is a manufacturing defect.
Are all the products I find in store available on boutiquehomies.ca?
Are all the products I find in store available on boutiquehomies.ca?
No. All the products you find on boutiquehomies.com are available in-store, but not all products in-store are available on the website. Therefore, you may see ads for products on boutiquehomies.com or elsewhere that are only available in-store.
Floor: Make a sale, grab the cash register and tools
What if I received an item as a Christmas gift and want to exchange it?
What if I received an item as a Christmas gift and want to exchange it?
- Ring up the invoice at the register to get the final amount with taxesAre other customers waiting at the register? Clear the order but take a picture of the total amount with taxes
- Transfer to the computer
- Quick internet link to AFFIRM and log in
- On the left, in-store payment
- Top right, create a register
- Fill in the informationPurchase amount $500 and up (snowboard department only)Order number = last 4 digits of the phone number
- Send to the customer via SMS (do not include QR code)
- The customer receives a link via email and SMS allowing them to start their Affirm applicationit's up to them to do the work, we have no control over this part.
- The customer will receive choices of terms and interest based on their credit score, it's up to them to choose
- The customer will then be redirected to an order confirmation pageOn the computer, you should see PAYMENT AUTHORIZED or similar at the top under CHECKOUT STATUS
- Once the loan is confirmed, the store associate handles the rest at the POS by finalizing the orderYou return to the register, redo the invoice or continue it, THE AMOUNT MUST BE THE SAME, you choose AFFIRM as the payment method
The WEB
What if my item arrived broken?
What if my item arrived broken?
The product may be damaged during shipping. You have up to 5 days after receipt to return the product. Simply submit a return request from your customer account.
Employee Policies
New Salary Program 2025
New Salary Program 2025
1. Team Commission Program.
Reward collective effort and team drive. From now on, each month, we aim for a 10% increase in sales. If we achieve it, everyone benefits.
How it works:
• We track our monthly sales.
• If we reach the +10%, each member receives a group bonus of 10% (up to 20%) of the sales increase, based on their hours worked.
• The total will be paid on the last paycheck of the month.
Example (approximate amounts):
• Slower month (e.g., January)
◦ Full-time (35 hrs/week) → Bonus between $250 and $300
◦ Part-time (15 hrs/week) → Bonus between $100 and $150
▪ Alma: Part-time (15 hrs/week) → Bonus between $80 and $130
• Stronger month (e.g., December)
◦ Full-time (35 hrs/week) → Bonus between $550 and $600.
◦ Part-time (15 hrs/week) → Bonus between $240 and $290.
▪ Alma: Part-time (15 hrs/week) → Bonus between $250 and $300.
2. Weekend Bonus
We know that Saturdays have been harder to fill lately — so we want to give a boost to those who hold down the fort.
• $25 bonus for every Saturday worked.
• And if you work Saturday AND Sunday, you get an additional $25 for Sunday (for a total weekend bonus of $50).
