Frequently Asked Questions
Questions or comments?
Support hours: Monday-Friday, 9am-5pm
web@boutiquehomies.com
Delivery
Do you deliver worldwide?
Do you deliver worldwide?
No, only in Canada. For deliveries to other countries, contact us by email at info@boutiquehomies.com
How long does it take to ship an order?
How long does it take to ship an order?
Shipping within 24 hours, Monday to Friday, in Canada. However, it may take up to 4 days before your order is shipped if we need to transfer an item from another branch. For standard delivery, allow 1 to 5 business days. Homies Boutique is not responsible for customs or other fees.
Is it possible to order online and pick up my order in store?
Is it possible to order online and pick up my order in store?
The in-store pickup option is completely FREE.
* Only the inventory of the respective stores is available for pickup.
Allow 24-48 hours before picking up your package at our Chicoutimi store. The delay may be longer if we need to transfer an item from another location. Once the package arrives at the selected branch, we will contact you to let you know you can pick up your order.
Is delivery free?
Is delivery free?
We offer free shipping on orders of $100 and more before taxes, within Canada. Otherwise, shipping costs are fixed at $12 for all of Canada.
*Heavy products are subject to a $75 shipping fee in Canada.
Why is my order late?
Why is my order late?
We always try to make deliveries within a short time, but unexpected factors can sometimes cause delivery delays.
Here are some of the reasons why your order might be late:
Your order was shipped on a Friday and the post office is closed on weekends. We had to ship one or more items from another store. You placed your order on a holiday. Unforeseen events beyond our control have occurred.
Can I have my order delivered somewhere other than my billing address?
Can I have my order delivered somewhere other than my billing address?
Yes. You can have your orders shipped to any address in Canada. Simply enter the address in the "Shipping" section during your checkout process.
Payments and Privacy
Privacy Policy
Privacy Policy
Introduction
Given the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. Therefore,
We are committed to respecting the privacy of the personal information we collect.
Collection of Personal Information
The personal information we collect is gathered through:
through forms and thanks to the interactivity established between you and our website.
We also use files, as indicated in the following section.
witnesses and/or newspapers to gather information about you.
Forms and interactivity:
Your personal information is collected through forms, namely:
We use the information collected for the following purposes:
Your information is also collected through interactivity that may
to be established between you and our website, in the following manner:
We use the information collected for the following purposes:
Right of objection and withdrawal
We are committed to offering you the right to object to and withdraw your
personal information.
The right to object means the possibility offered to internet users to refuse that their personal information be used for certain purposes mentioned during the collection.
The right of withdrawal is understood as the possibility offered to internet users to request
to ensure that their personal information is no longer included, for example, in a mailing list.
To exercise these rights, you can:
Postal code: G7H 7Y4
Email: info@boutiquehomies.com
Phone: 4185430455
Website section: https://boutiquehomies.ca/pages/faq
Right of access
We are committed to recognizing the right of access and rectification for individuals.
concerned individuals wishing to consult, modify, or even delete information concerning them.
This right shall be exercised as follows:
Postal code: G7H 7Y4
Email: info@boutiquehomies.com
Phone: 4185430455
Website section: https://boutiquehomies.ca/pages/faq
Security
The personal information we collect is kept in a secure environment. Those who work for us are bound by confidentiality agreements regarding your information.
To ensure the security of your personal information, we use the following measures:
We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations to ensure the privacy of
your transactions. However, since no mechanism offers maximum security, a certain amount of risk is always present when using the Internet to transmit personal information.
Legislation
We are committed to complying with the legislative provisions set out in:
The Quebec Access to Information Commission reminds businesses and public bodies that certain provisions of the Act Modernizing Legislative Provisions on the Protection of Personal Information in the Private Sector, also known as Bill 25, come into effect today. This reform modernizes the rules protecting personal information in Quebec to better adapt them to the new challenges posed by the current digital and technological environment.
Are my purchase transactions secure?
Are my purchase transactions secure?
Yes, boutiquehomies.com uses Shopify Payment for its website, which means that all data you transmit to us online is encrypted and completely secure. Even if you pay by credit card, you will be asked to provide your card number with every purchase. As an added security measure, no confidential data will be stored on our server.
In some cases where the billing address does not match the credit card address, we will request additional identification to confirm fraud. Our customer service will contact you.
Products
Best Price Policy
Best Price Policy
At Boutique Homies, your trust is paramount. We are committed to offering you the best products at the best prices.
If you find a lower price elsewhere, we will be happy to match it, subject to the following conditions:
Conditions of application :
- The product must be identical: same brand, same model, same color, same size, same year of collection.
- The product must be in stock at the competitor at the time of the request.
- The entrant must be an authorized Canadian retailer or the brand's official website (third-party platforms such as Amazon, eBay or other unofficial resellers are excluded).
- Price must be displayed in Canadian dollars and include all applicable taxes, promotions and fees.
Exclusions :
- Liquidations, going-out-of-business sales, or “everything must go” promotions.
- Display errors or obvious anomalies (e.g., clearly incorrect price).
- Short-term promotions (flash sales lasting a few hours).
- Combined offers or promotional packages (e.g. 2 for 1, free gift).
Procedure :
- You must provide valid proof of the displayed price (dated screenshot, active web link or official advertisement).
- The request must be made before purchase or within 24 hours of your order.
- Write to us at web@boutiquehomies.com
Our team reserves the right to validate the proof before granting the adjustment.
At Boutique Homies, shopping is simple, secure, and always advantageous.
Are all the products I find in store available on boutiquehomies.ca?
Are all the products I find in store available on boutiquehomies.ca?
No. All the products you find on boutiquehomies.com are available in-store, but not all products in-store are available on the website. Therefore, you may see ads for products on boutiquehomies.com or elsewhere that are only available in-store.
I bought a product, but in the end it tells me it is unavailable, why?
I bought a product, but in the end it tells me it is unavailable, why?
Homies Boutiques Inc. cannot guarantee the availability of a product even if it is displayed as "in stock." It takes 24 to 48 hours to confirm availability and you will be notified by email. In this case, we will offer you another color, size, or a similar model. Otherwise, we may cancel your order and refund you.
Are the prices in stores and online the same?
Are the prices in stores and online the same?
Yes. Our prices are the same in-store and on boutiquehomies.com. During a special promotion, the prices displayed online or in-store may differ; they cannot be applied in-store, and vice versa.
Return
What if I received an item as a Christmas gift and want to exchange it?
What if I received an item as a Christmas gift and want to exchange it?
Products purchased between November 15th and December 24th can be refunded online until January 14th, according to our usual policies.
How much does it cost to return an item(s)?
How much does it cost to return an item(s)?
Returns are at your own expense. Be sure to follow the instructions for requesting a return directly on our website. Then follow the steps in the process.
Can I get a refund in store for an online purchase?
Can I get a refund in store for an online purchase?
Yes. Unused products that were not identified as clearance items can be refunded within 14 days of receipt of the merchandise. When you come to the store, please have your original receipt and the item you wish to return on hand to facilitate the transaction.
Please note that in-store, we will hand the item over to the web department, which will then process the refund.
Terms and conditions: The product(s) must be returned to us in their original packaging. Only products in new condition will be accepted.
What is the time limit for submitting a return request online?
What is the time limit for submitting a return request online?
You have 14 days from the date of receipt of the merchandise for regular-priced items only. Sale items are final sale.
The product may be damaged during shipping or even during production. You have up to 5 days after receipt to return the product. Simply fill out the returns section in your customer account right here.
What is the procedure for exchanging/returning a product?
What is the procedure for exchanging/returning a product?
You have up to 14 days after receiving your order to return one or more products in new condition . Products must have their tags, be in their original box or packaging, and must not have been worn or washed. Only regular-priced products* are eligible for exchanges!
Process:
1. Complete the return form on our website and wait for an RA (Return Authorization) number from our customer service.
2. Buy the new product you want in exchange: correct color or different size.
3. Go to the Canada Post counter and return the package to the sender (Homies Boutique in Chicoutimi). Shipping costs are at your expense.*
4. Your return request will be refunded once the product arrives at our Chicoutimi warehouse. * WE ONLY REFUND THE PRODUCTS, NOT THE INITIAL SHIPPING CHARGES.
5. Homies Boutiques Inc. reserves the right not to take back any product that they deem damaged and that does not comply with the return conditions.
6. The amount of the first purchase will be refunded to your card, if after verification everything is in accordance with our requirements.
*Returns are accepted only for exchange and are not possible if it is solely because you no longer want the item.
*You are responsible for return shipping costs unless, at the time of the agreement, we indicated that your case was an error on our part.
IMPORTANT: ORIGINAL SHOE BOXES AND OTHER PACKAGING
Snowboard shoes, boots, and bindings must be returned in their original, undamaged boxes, without any mailing labels, stickers, or tape directly attached. You must always protect and package your products securely before returning them to us.
You will be charged an additional restocking fee if a product's original box is missing or is returned to us damaged.
Guarantee
What if my item arrived broken?
What if my item arrived broken?
The product may be damaged during shipping. You have up to 5 days after receipt to return the product. Simply submit a return request from your customer account.
What warranty applies to my products?
What warranty applies to my products?
Homies does not provide any warranty on products from other brands. Homies is simply the intermediary between you and the brand. You must fill out a warranty request and our specialist will contact you.
HOMIES Brand Warranty
HOMIES Brand Warranty
In addition to our regular return policy, HOMIES items with manufacturing defects may be exchanged within 6 months of the purchase date. However, the exchange must be for another Homies product of equal or greater value (the customer pays the difference).
