Shipping policy

HOW LONG DOES SHIPPING TAKE? Shipping within 24 hours, Monday to Friday, within Canada. However, it may take up to 4 business days before your order ships if we need to bring in an item from another store. For standard delivery, please allow 1 to 5 business days. Boutique Homies is not responsible for customs fees or other related charges.

HOW DO I CHECK THE STATUS OF MY ORDER AND ITS DELIVERY? Once your online purchase is complete, you will automatically receive an email confirming that your order has shipped. This email includes a direct link to the Canada Post website, allowing you to track the progress of your package. You can also check your package's status through your customer account under the "Order History" tab. You can also track your package on the Canada Post website using the tracking number provided in your shipping confirmation email.

WHICH COUNTRIES DO YOU SHIP TO? You can have your package shipped outside of Canada without any issue. We offer delivery to the United States and Australia. Delivery times range from 5 to 12 business days and can occasionally take more than 20 business days. Boutique Homies is not responsible for customs fees, taxes, or other related charges.

CAN I ORDER ONLINE AND PICK UP MY ORDER IN STORE? In-store pickup is completely FREE. Please allow 24 to 48 hours before coming to pick up your package at our Chicoutimi store; this timeframe may be longer if we need to bring in an item from another location. Once your package arrives at the selected store, we will contact you to let you know your order is ready for pickup.

IS DELIVERY FREE? We offer free delivery on orders of $100 or more before taxes, within Canada. Otherwise, a flat shipping fee of $12 applies across Canada.

WHY IS MY ORDER LATE? We always aim to deliver within a short timeframe, but unexpected factors can sometimes cause delivery delays. Here are a few reasons your order might be late:

• Your order was shipped on a Friday and the post office is closed on weekends
• You ordered more than one product
• We had to bring in one or more items from another store
• You placed your order on a statutory holiday
• Unforeseeable events beyond our control occurred

Would you like to know the delivery status of your order? You can click the following link (to be added).

CAN I HAVE MY ORDER DELIVERED SOMEWHERE OTHER THAN MY BILLING ADDRESS? Yes. You can have your orders shipped to any address in Canada. Simply enter the address in the "Shipping" section during checkout.

WHAT SHOULD I DO IF I HAVEN'T RECEIVED MY PACKAGE? You can start by checking your order's delivery status by clicking the following link (to be added). If you run into an issue, you can email us directly at info@boutiquehomies.com

WHAT IS THE ORDER CONFIRMATION PROCESS? Order Confirmation After your purchase, you will receive an email confirming your order. Orders are processed within 24 to 48 hours, on weekdays.

• Confirmations and shipments are processed on business days only, Monday to Friday

Availability and Delivery Confirmation 24 to 48 hours after your purchase and confirmation, you will receive an email confirming availability along with your Canada Post tracking number. *This process may occasionally take longer than 48 hours, up to 4 days *The type of delivery does not affect your order's preparation time

Les Boutiques Homies inc. cannot guarantee the availability of a product even if it is shown as "in stock." It takes 24 to 48 hours to confirm availability, and you will be notified by email. In such a case, we will offer you a different color, size, or a similar model. Otherwise, we may cancel your order and issue a refund.