Refund policy

You have up to 14 days from receipt of your order to return the product(s) to us in new condition. Products must have their tags attached, be in their original box or packaging, and must not have been worn or washed. Only regular-priced items* are eligible for exchange.

PROCESS:

1. On boutiquehomies.ca, log in to your Shopify account (or create one using the same email as your original order, for those who did not create one at the time of purchase) and find the product(s) you want to return. Click "Request a return" and follow the steps.
2. Purchase the new product you would like in exchange: the right color or a different size.
3. Return the product to us via the carrier of your choice: Homies, 1697 boul. Talbot, Chicoutimi, Qc, G7H 7Y4. Shipping costs are your responsibility.*
4. Your return request will be refunded once the product arrives at our Chicoutimi warehouse.
5. Les Boutiques Homies inc. reserves the right to refuse a product that it deems damaged or that does not comply with the return conditions.
6. The amount of the original purchase, including the initial shipping costs, will be refunded to your card once, upon inspection, everything meets our requirements.

*Returns are accepted only as part of an exchange and are not possible solely because you no longer want the item. *You are responsible for return shipping costs unless, at the time of the arrangement, we indicated that your case was an error on our part.

IMPORTANT: ORIGINAL SHOE BOXES AND OTHER PACKAGING Shoes, boots, and snowboard bindings must be returned in their original box, in good condition, with no shipping labels, stickers, or tape stuck directly onto it. You must always protect the products and pack them securely before returning them to us. Additional restocking fees will be charged if a product's original box is missing or is returned to us damaged.